Guest Service Associate - Launch Trampoline Park (Norwood)

Momentum Enterprises; Walpole (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Paid training

Advancement opportunities

Retirement savings

Job summary

Momentum Enterprises is hiring a Guest Service Associate for Launch Trampoline Park in Norwood, MA to welcome guests, process tickets and waivers, and keep the front of the park running smoothly including laser tag.

You will greet guests, handle payments, issue wristbands, and ensure safety and cleanliness across front-end areas. The role offers part-time hours, paid training, and opportunities for advancement across Momentum brands.

Qualifications

• Experience in cashier or customer service is a plus, not required.
• Clear, friendly communication with guests and coworkers alike.

Responsibilities

• Greet guests and process tickets, bookings, merchandise, and gift card sales.
• Assist with waiver completion and verification.
• Handle payments and manage an accurate cash drawer.
• Get guests set up with wristbands and footwear before they jump.
• Coordinate and monitor laser tag to keep it safe and fun.
• Keep redemption, arcade, and front-end areas clean, stocked, and organized.
• Handle opening and closing procedures and checklists.
• Report guest concerns, comments, or facility issues to your supervisor.

Skills

Team player

Customer service

Cash handling

Job description

Guest Service Associate - Launch Trampoline Park (Norwood)

First face, first impression. Launch Family Entertainment in Norwood is hiring Guest Service Associates to welcome every guest, get them set up with tickets and waivers, and keep the front of the park running smoothly, laser tag included.

Pay

$15.25-$17.00/hour, based on experience

Schedule

Part-time, flexible schedule.

What you'll do:

• Greet guests and process tickets, bookings, merchandise, and gift card sales
• Assist with waiver completion and verification
• Handle payments and manage an accurate cash drawer
• Get guests set up with wristbands and footwear before they jump
• Coordinate and monitor laser tag to keep it safe and fun
• Keep redemption, arcade, and front-end areas clean, stocked, and organized
• Handle opening and closing procedures and checklists
• Report guest concerns, comments, or facility issues to your supervisor

What we're looking for:

• A hardworking team player who's willing to pitch in wherever needed
• Prior cashier or customer service experience a plus, not required
• Clear, friendly communication with guests and coworkers alike

What you get:

• Paid training and a real path to advancement
• Retirement savings for all employees
• Perks across Momentum's brands: My Gym, Launch, Retro Fitness, Club Elevate, Wimbledon, The Newport Venture

Launch Family Entertainment, Norwood MA. Powered by Momentum Enterprises. Equal opportunity employer.