Guest Services Associate (Seasonal, Part Time)

meowwolf; Santa Fe (NM); On-site; USD 17,000 - 25,000; Part time

Job summary

Meow Wolf in Santa Fe, NM is seeking a Guest Services Associate for a seasonal, part-time role. The position involves front desk duties, ticket sales, and docent-style support to ensure visitor safety and a positive guest experience.

The ideal candidate will have a minimum of 3 years in customer service, excellent communication skills, and the ability to stay calm during emergencies. Flexible schedule with weekends, evenings, and holidays required; up to 29 hours per week during the season.

Qualifications

• High School Diploma or Equivalent required.
• Minimum 3 years in customer service.
• Must be 18 years or older.
• Alcohol handler permit may be required for 21+ events.

Responsibilities

• Greet visitors and provide exceptional customer service.
• Sell admissions tickets and check in advance purchase tickets.
• Provide information about rules, events and Meow Wolf history.
• Monitor crowds to ensure safety of guests and staff.
• Clean lobby, restrooms and exhibit areas.
• Assist with security as needed and report emergencies.

Skills

Customer service

Cash handling

Communication

Deescalation

Education

High School Diploma or Equivalent

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity : We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description

The Guest Services Associate works in several capacities at the exhibition. As front desk staff, Guest Services Associates greet visitors and process transactions. As docents, Guest Services Associates ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area.

This is a seasonal, part-time position which requires a part time flexible schedule including weekends, evenings, and holidays up to 29 hours a week or less over a 90-day period. Ideal candidates can committee to the full season starting November 9, 2026 (or later) and ending approximately 90 days from start date.

Job Responsibilities

• Greet visitors and provide exceptional customer service when interacting with guests.
• Sell admissions tickets and check in advance purchase tickets
• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.
• Monitor crowds to help ensure the safety of guests and staff.
• Clean areas of the building including but not limited to the lobby and restrooms.
• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.
• Help ensure the safety of visitors requesting Security when needed
• Assist visitors where needed.
• Report emergencies to the manager and security when needed.
• Respond to injuries and emergencies appropriately.
• Record maintenance issues.
• Clean the exhibit, bathrooms, lobby, and parking lot.
• Assist with crowd control on busy days.
• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.
• Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Essential Skills and Abilities

• A flexible schedule with the ability to work days, nights, weekends, and possibly holidays
• Demonstrated excellent customer service skills
• Demonstrated excellent communication skills
• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
• Experience with point of sale systems and responsibly handling cash
• Willingness to participate in training and classes to develop new skills

Required Qualifications

• High School Diploma or Equivalent
• Minimum 3 years in customer service position
• Must be 18 years of age or older
• May be asked to obtain an alcohol handlers permit if working 21+ events

Desired Qualifications

• Be bilingual or multilingual
• Organized and self-motivated with a strong attention to detail.
• Excellent time management and organizational skills.
• Excellent interpersonal skills.
• Adaptable to changing needs and possess the ability to take on new tasks
• Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

Work Environment and Physical Demands

In this role, one may be tasked with working the Guest Services desk in an office like environment, or working as a docent which entails maneuvering around the exhibit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employees may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed. Employees may be required to lift up to 20lbs. The employee will comply with company and OSHA standard workplace safety protocols. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential