Security Assistant Manager

MW Vegas, LLC; Las Vegas (NV); In loco; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance PPO/HDHP

Dental & Vision Insurance

401k Plan

Life Insurance & Disability Coverage

Parental Leave 12 weeks

Employee Discounts

Descrizione del lavoro

Meow Wolf in Las Vegas, NV is recruiting a Security Assistant Manager to support the Security Manager in training staff and protecting guests and property. The role requires leadership, collaboration with multiple departments, and a proactive approach to safety and service.

The position emphasizes customer service, incident documentation, and the ability to respond calmly to emergencies while ensuring a secure guest experience across the venue.

Competenze

• Minimum 3-5 years of supervisory or management experience in security.
• Experience in security for exhibits, attractions, parks, museums or similar public spaces.
• Proficiency in English, both written and verbal; strong interpersonal communication.
• Ability to write clear incident reports and use common software tools.

Mansioni

• Complete daily, incident and supplemental reports as part of assigned tasks.
• Monitor and enforce company policies and applicable laws.
• Control access of guests entering and exiting the venue.
• Interact professionally with guests, staff and law enforcement when required.
• Respond to incidents and emergencies with appropriate first aid measures.
• Lead and mentor security personnel and coordinate with departments.

Conoscenze

Supervisory experience

Security operations

Customer service

Communication skills

Bilingual English/Spanish

Formazione

High School or GED

Strumenti

MS Office

Incident reporting

Descrizione del lavoro

Privacy Notice

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Meow Wolf

Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

Company Information

Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive and interactive experiences that transport audiences of all ages into fantastic realms of story and exploration.

Meow Wolf is committed to our DIY roots and grassroots community support principles.

Corporate Commitment

To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Job Overview

Location: (On-site) Las Vegas, NV

Position: Security Assistant Manager

The Security Assistant Manager will assist the Security Manager in training Security staff on how to effectively provide security and protection for guests, team members, and the property on assigned shifts in accordance with departmental standards. Provides guidance and leadership to all reporting security personnel at Meow Wolf Denver. Promotes good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Must work seamlessly with GM, Operations Directors, Human Resource and across all departments to ensure delivery of the highest level of guest satisfaction. Reports directly to the Security Manager.

Key Responsibilities

• Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
• Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
• Monitor and control guests entering and exiting the venue.
• Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
• Respond to reports of guest or employee injury or illness and provide First Aid, CPR, and use AED as needed.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
• Direct evacuations during emergencies and assist guests as needed.
• Escort security vendors and/or employees with money pick up and drop offs.
• Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
• Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. Must be able to deal with many guests and/or employees each day in a positive and friendly manner.
• Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• Minimum 3-5 years of supervisory or management experience in security.
• Prior security work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.
• Proficiency in English, verbal, and writing.
• Strong verbal, written, and interpersonal communication.
• Customer service driven with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
• Fluid to change, adaptable.
• Solution-oriented and not stopped by "paper walls".
• Have full and open availability and can work any shift including weekends and holidays.
• High School or GED graduate.
• Bilingual, especially but not limited to English and Spanish preferred.
• Adult + Child + Infant CPR, AED, and First Aid certification preferred.
• Ability to manage multiple tasks and remain calm in a very high paced and stressful environment.
• Ability to follow directions, excellent organizational skills.
• Working knowledge of common safety hazards and precautions to establish a safe work environment.
• Ability to lead and mentor a team.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Physical Demands: The physical demands described here are representative... The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities

This position does require supervisory responsibility.

Travel

This position does not require travel

Inclusion

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

Benefits

• Medical Insurance options: PPO & HDHP
• Dental and Vision Insurance
• HSA, HRA, and FSA options
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes Admission to Meow Wolf attractions for employees and guests
• Regular or Project Based Full-time positions
• Please visit www.meowwolf.com/careers for more information.