Shift Supervisor - Guest-First Pizza Team Leader

IHG; Lincolnton (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Pizza Inn in Lincolnton, NC is seeking a Shift Leader to oversee daily operations while serving guests in a team-member capacity and directing team members. The role includes supervising in the absence of store management and ensuring a smooth pizzas-and-service experience.

Candidates should be ready to stand long hours, communicate clearly, delegate tasks, manage money with or without a POS, and maintain a friendly, energetic demeanor during busy periods.

Qualifications

• Must be able to operate with minimal supervision.
• Must be able to direct others and delegate responsibilities.
• Must be able to effectively communicate with, listen to and engage guests and team members
• Must be able to calmly and professionally address and resolve guest concerns
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pizza Inn standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Responsibilities

• Able to perform the essential job functions of the team member position.
• Direct team members and delegate responsibilities.
• Perform register closeouts and bank deposits.
• Address and resolve guest concerns in absence of management.
• Open and/or close store, including the execution of related responsibilities.
• Perform other related duties, as assigned by company management.

Job description

Pizza Inn in Lincolnton, NC is seeking a Shift Leader to oversee daily operations while serving guests in a team-member capacity and directing team members. The role includes supervising in the absence of store management and ensuring a smooth pizzas-and-service experience.

Candidates should be ready to stand long hours, communicate clearly, delegate tasks, manage money with or without a POS, and maintain a friendly, energetic demeanor during busy periods.