Shift Leader

Pizza Inn; Spartanburg (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Inn in Spartanburg, SC is seeking a Shift Leader to ensure the Pizza Inn experience by serving guests and directing team members, while leading operations when store management is away.

The role requires the ability to supervise, communicate clearly, manage money, and maintain a fast-paced, friendly environment. Prior restaurant or customer service experience is valued, with a high school diploma or equivalent.

Qualifications

• Prior restaurant or customer service experience of 1 year.
• High school diploma, or equivalent.
• Prior supervisory experience is preferred.

Responsibilities

• Direct team members and delegate responsibilities.
• Perform register closeouts and bank deposits.
• Address and resolve guest concerns in absence of management.
• Open and/or close store, including the execution of related responsibilities.
• Perform other related duties, as assigned by company management.

Skills

Customer service

Supervisory skills

Communication

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

The Shift Leader is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.

Physical & Mental Requirements:

• Must be able to stand for periods of up to 11 hours
• Must be able to read and write to facilitate communication
• Must be able to speak clearly and listen attentively to team members and management
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

Basic Qualifications:

• Must be able to operate with minimal supervision
• Must be able to direct others and delegate responsibilities
• Must be able to effectively communicate with, listen to and engage guests and team members
• Must be able to calmly and professionally address and resolve guest concerns
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pizza Inn standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Minimum Qualifications:

• Prior restaurant or customer service experience of 1 year
• High school degree, or equivalent
• Prior supervisory experience is preferred

Essential Job Functions:

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns in absence of management
• Open and/or close store, including the execution of related responsibilities
• Perform other related duties, as assigned by company management

Pizza Inn has been America's Hometown Pizza Place since 1958. We have been serving Spartanburg and the surrounding communities since 1962. We offer a fun, fast-paced, friendly environment where team members can immediately contribute to the process as they learn and grow.