Shift Leader: Lead Pizza Team & Guest Experience

Pizza Hut; Morganton (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Pizza Hut in Morganton, NC, is seeking a Shift Leader to oversee daily operations, lead the team, and uphold Pizza Hut and Tasty Hut standards. You will train staff, handle inventory, and ensure safe, high-quality service during shifts.

The role requires ServSafe certification or equivalent, proficiency in Microsoft Office, and strong customer-service skills. A valid driver’s license and reliable transportation are preferred for this on-site position.

Qualifications

• Possess ServSafe certification or equivalent food safety training.
• Completion of MSM courses 4-5 is preferred.
• Proficient with Microsoft Office suite for reporting.
• Strong communication and customer-service orientation.
• Reliable transportation and valid driver's license preferred.

Responsibilities

• Take ownership and lead the team during shifts.
• Train team members to Pizza Hut and Tasty Hut standards.
• Resolve customer complaints using BLAST and prioritize customer needs.
• Manage inventory and food orders; ensure safety and cleanliness.
• Enforce brand standards, CHAMPS, and food safety regulations.
• Lead with the store's core values and maintain professional conduct.

Skills

ServSafe Certified

MSM courses 4-5

Microsoft Office

Customer service

Communication

Education

MSM courses 4-5

Tools

Hutlink

Pizzapedia

Learning Zone

Job description

Pizza Hut in Morganton, NC, is seeking a Shift Leader to oversee daily operations, lead the team, and uphold Pizza Hut and Tasty Hut standards. You will train staff, handle inventory, and ensure safe, high-quality service during shifts.

The role requires ServSafe certification or equivalent, proficiency in Microsoft Office, and strong customer-service skills. A valid driver’s license and reliable transportation are preferred for this on-site position.