Shift Leader — Pizza Kitchen & Customer Champion

Papa John's International; Valdese (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's International in North Carolina is seeking a Shift Leader to help run daily restaurant operations. You will supervise shifts, train teammates, ensure quality, and maintain cleanliness and safety.

You will engage customers, handle orders, manage cash, minimize waste, and support sales goals. This in-person role requires strong teamwork and communication to deliver great service.

Qualifications

• Strong customer service and communication skills.
• Ability to lead a team and stay organized during busy shifts.
• Attention to food quality, order accuracy, cleanliness, and safety.

Responsibilities

• Supervise shifts and help maintain staffing based on expected sales.
• Prepare and check orders to ensure they meet quality standards and match requests.
• Train and coach team members on food quality, customer service, and restaurant procedures.
• Respond promptly and professionally to customer concerns and use feedback to improve service.
• Create a positive, team-focused work environment.
• Support sales goals through friendly service and product knowledge.
• Complete cash management duties and help maintain inventory while minimizing waste.
• Follow company policies and food safety, workplace safety, and employment requirements.

Skills

Team leadership

Customer service

Communication

Food safety

Organization

Job description

Papa John's International in North Carolina is seeking a Shift Leader to help run daily restaurant operations. You will supervise shifts, train teammates, ensure quality, and maintain cleanliness and safety.

You will engage customers, handle orders, manage cash, minimize waste, and support sales goals. This in-person role requires strong teamwork and communication to deliver great service.