Shift Supervisor: Guest Experience Leader

Pollo Campero; Richmond (VA); On-site; USD 22,730 - 32,373; Full time

Job summary

Pollo Campero is seeking a Shift Manager in Richmond, VA, to lead the crew and ensure exceptional customer experience. Responsibilities include planning shifts, coaching team members, and handling customer issues. Candidates should have a High School Diploma, a year of experience in similar roles, and be fluent in English and Spanish. The position requires the ability to lift 50 lbs and flexibility to work nights and weekends. Pay is $20.00 per hour.

Qualifications

• 1+ year of experience in similar roles or with customer experience.
• Fluent in English & Spanish.
• Ability to lift and push 50 lbs.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance with procedures and protocols.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Open/close restaurant.

Skills

Strong leadership potential

Customer satisfaction focus

Interpersonal communication skills

Proactive problem solving

Education

High School Diploma or equivalent

Job description

Pollo Campero is seeking a Shift Manager in Richmond, VA, to lead the crew and ensure exceptional customer experience. Responsibilities include planning shifts, coaching team members, and handling customer issues. Candidates should have a High School Diploma, a year of experience in similar roles, and be fluent in English and Spanish. The position requires the ability to lift 50 lbs and flexibility to work nights and weekends. Pay is $20.00 per hour.