Shift Supervisor (Full-Time)

AutoZone; Meridian (MS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the automotive retail industry is looking for a Full-Time Shift Supervisor to assist in managing store operations and ensuring a high level of customer service. The ideal candidate will help train staff, oversee store activities, and maintain compliance with company policies. This role requires strong communication skills and a commitment to delivering an exceptional shopping experience.

Qualifications

• High integrity and excellent communication skills required.
• ASE Certification preferred.

Responsibilities

• Assist Store Manager in supervising and training store personnel.
• Manage store operations during absence of managers.
• Ensure adherence to company policies and loss prevention procedures.

Skills

Communication

Decision-Making

Customer Service

Education

High School diploma or equivalent

ASE Certification

Job description

Join to apply for the Shift Supervisor (Full-Time) role at AutoZone.

AutoZone's Full-Time Shift Supervisors assist the Store Manager in leading company initiatives, ensuring maximum productivity, training high-performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and maintaining compliance with company procedures in accordance with AutoZone’s expectations. Shift Supervisors exceed customer expectations by delivering a WOW! Customer shopping experience on their shifts by Living the Pledge every day.

Position Responsibilities

1. Assist Store Manager with supervising, training, and developing store personnel.
2. Take responsibility for store operations and the commercial department during the absence of the Commercial Sales Manager and Store Manager, on assigned shifts.
3. Assist with managing the Commercial and Hub Departments (if applicable) to ensure service and delivery commitments are met.
4. Delegate and ensure timely completion of store merchandising tasks.
5. Operate cash registers and handle cash duties including deposits, petty cash, and lane accountability.
6. Ensure adherence to all company policies and loss prevention procedures.
7. Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
8. Maintain a safe working environment, including proper PPE implementation.
9. Monitor cash flow, inventory, and security controls.
10. Maintain sales productivity, store appearance, and merchandising standards.
11. Conduct and review opening and closing procedures.
12. Manage emergency situations and execute proper emergency procedures.
13. Follow proper accident procedures.
14. Provide feedback on AutoZoner performance to the store manager.
15. Assist in monitoring and managing all activities related to Risk & Safety Management to ensure a safe work environment.
16. Address customer concerns and resolve them with the goal of turning complaints into compliments.
17. Process returns and manage inventory effectively.
18. Communicate AutoZoner issues and concerns to the Store Manager promptly and confidentially.
19. Motivate AutoZoners to deliver WOW! Customer Service, enhance productivity, and market products to increase sales and profits.

Position Requirements

• High School diploma or equivalent.
• ASE Certification preferred.
• Demonstrates high integrity.
• Excellent communication and decision-making skills.
• Ability to drive excellent customer service.