Shift Supervisor: Front Desk & Climbing Programs Lead

Touchstone Climbing Inc.; Oakland (CA); In loco; USD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Plan

Medical FSA

Mental Health Services

Paid Time Off

Free Gym Membership

Guest Passes

Pro Deals & Staff Discounts

Flexible Work Schedule

Descrizione del lavoro

Great Western Power Co. is seeking a Shift Supervisor to manage day-to-day front desk duties and handle elevated customer service needs, including complex memberships and inquiries.

The role oversees front-of-house operations and assists with social media, incident reporting, facilities needs, staff training, and location-based duties. The position involves teaching climbing classes, training new staff on procedures, processing incident reports, coordinating events, and supporting management

Competenze

• Strong customer service and communication skills.
• Ability to teach and engage groups of varying ages and abilities.
• Attention to detail and self-motivation.
• Comfort with computers and POS systems.
• Knowledge of climbing techniques and belay systems preferred (training provided).
• CPR/First Aid certified or willingness to obtain (training provided).
• Ability to lift 30–50 lbs and remain on your feet for extended shifts.
• Available regularly during peak hours with the ability to work evenings and weekends.

Mansioni

• Set a high standard when performing all regular front desk duties and lead other staff by example.
• Ensure that staff are responding in a timely and professional manner to all emails and tickets.
• Process complex memberships, handle unique inquiries, and report any anomalies or issues to management or member services team.
• Ensure that all side work and additional tasks are being completed by operations staff in a timely manner.
• Ensure all scheduled staff arrive on time and take required breaks on time.
• Support retail operations: receive inventory, report inventory discrepancies, re-merchandise displays, and provide product recommendations to customers.
• Assist in ordering food and beverage, office supplies, janitorial products, etc.
• Keep staff on task and working efficiently as a team.
• Debrief the team on the day’s events and create a collaborative game plan.
• Delegate tasks as needed based on check in volume and scheduling anomalies.
• Conduct facility walkthroughs to ensure cleanliness, order, and safety.
• Be available for or coordinate to cover call-outs.
• Teach climbing classes and train new staff on front desk procedures and climbing safety.
• Process all incidents and accident reports.
• Staff climbing events and manage bookings for gym events.

Conoscenze

Customer service

Communication

Teaching

Attention to detail

Lifting 30-50 lbs

Evenings & weekends availability

Team leadership

Strumenti

POS systems

Descrizione del lavoro

Great Western Power Co. is seeking a Shift Supervisor to manage day-to-day front desk duties and handle elevated customer service needs, including complex memberships and inquiries.

The role oversees front-of-house operations and assists with social media, incident reporting, facilities needs, staff training, and location-based duties. The position involves teaching climbing classes, training new staff on procedures, processing incident reports, coordinating events, and supporting management