Shift Supervisor

Rock Spot Climbing; Wallingford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Rock Spot Climbing is seeking a Shift Supervisor to deliver outstanding customer service and drive sales while overseeing daily gym operations. You will supervise floor staff, promote products and events, and coordinate with the management team to ensure a smooth, safe, and welcoming experience for members and guests.

The role emphasizes friendly, energetic leadership, meticulous attention to detail, and the ability to engage customers across multiple channels.

Qualifications

• Bachelor’s degree required.
• Experience in indoor climbing or fitness retail is a plus.
• Previous supervisory experience is preferred.

Responsibilities

• Deliver first-class customer service in person and on the phone.
• Meet or exceed local sales goals by matching guests to products and services.
• Supervise a team of floor staff to maintain a safe, positive gym environment.
• Ensure facility safety, cleanliness, and proper opening/closing procedures.
• Learn members and guests to connect them with relevant products and services.
• Process transactions accurately using multiple computer platforms.
• Keep in-gym signage and social media current and effective.

Skills

Customer service

Sales

Supervisory experience

Leadership

Detail oriented

Punctual

Communication

Retail experience

Education

Bachelor’s Degree

Tools

Basic computer skills

Job description

The Shift Supervisor at Rock Spot Climbing is responsible for delivering outstanding customer service to members and guests. While overseeing the day to day operations of the gym as the supervisor on duty they will handle all sales, coordinate floor staff and promote relevant products and events. All activities shall be conducted under the direction of the local management team.

Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Roles And Responsibilities

• First Class Customer Service - Make customers of all levels of experience feel welcome in person and over the phone while promoting relevant gym products and services.
• Superior Sales - Strive to meet and exceed local sales goals by matching guests with the products we offer that best meet their needs.
• Quality Coaching - Maintaining a safe, positive and productive atmosphere while supervising a team of floor staff.
• Facility Stewardship - Assume responsibility for the safety/cleanliness of the facility and equipment while opening or closing, including registers, retail stock, and gym floor.
• Targeted Sales - Learn about members and guests through conversation and connect them with the products and services that are most relevant to them.
• Administrative Excellence - Utilize multiple computer platforms to perform all transactions and tasks with accuracy and precision.
• Marketing Minded - Ensure in gym signage and social media are up to date and effective

Qualifications And Skills

We are looking for

• Bachelor’s Degree
• Previous indoor rock climbing and belaying experience
• Previous supervisory experience
• Detail oriented and organized
• Punctual and reliable
• Customer service experience
• Retail/sales experience
• Able to perform all floor staff functions
• Basic computer skills
• Outgoing, friendly personality

Physical Requirements

• Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:

At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values

• Promote Climbing to All Ages, All Abilities
• Create Outstanding Customer Experiences
• Build Relationships, Make Connections
• Strive For Excellence
• Succeed as a Team