Climbing Gym Shift Lead — Team, Service & Growth

Climbing Business Journal; Saddle River (NJ); Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Gravity Vault membership after intro

Pro-deals through outdoor partners

Retail shop discounts

Résumé du poste

Gravity Vault Upper Saddle River is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for customers. You will oversee front desk operations, safety on the floor, and staff performance during your shift.

The ideal candidate has leadership experience in retail or fitness, strong communication skills, and the ability to manage events, bookings, and customer issues while maintaining high service standards.

Qualifications

• Past supervisory experience, preferably in retail or fitness.
• Must be at least 18 years old and able to work weekends.
• Excellent interpersonal and communication skills for customers and staff.
• Strong problem solving and team leadership abilities.

Responsabilités

• Oversee facility operations and flow of classes and events.
• Assign duties to employees and monitor progress.
• Provide guidance and feedback to staff as needed.
• Manage staff schedules and ensure adequate shift coverage.
• Take bookings and final payments for events and large groups.
• Address customer and employee issues promptly.
• Report shift operations to upper management with clarity.
• Count cash and manage bank deposits at shift end.
• Enforce safety protocols for staff and customers.

Connaissances

Leadership

Customer service

Communication

Problem solving

Retail/Fitness experience

Description du poste

Gravity Vault Upper Saddle River is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for customers. You will oversee front desk operations, safety on the floor, and staff performance during your shift.

The ideal candidate has leadership experience in retail or fitness, strong communication skills, and the ability to manage events, bookings, and customer issues while maintaining high service standards.