Shift Lead — Gym Operations & Guest Experience

Seattle Bouldering Project, LLC; Seattle (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Free membership for you and a guest

Gear discounts

Commuter benefits

Wellness programs

Job summary

Seattle Bouldering Project, LLC is seeking an Operations Supervisor to lead the front desk team and manage daily gym operations. You will coach staff, ensure smooth check-in, handle member questions, and maintain a clean, welcoming facility during your shift.

Responsibilities include coaching, policy enforcement, guest relations, event support, and ensuring safety protocols. A flexible schedule with evenings and weekends is required in a busy climbing gym environment.

Qualifications

• Customer service experience and ability to lead a small team.
• Strong communication and interpersonal skills.
• Ability to stay calm and organized during busy shifts or unexpected challenges.
• Familiarity with climbing gyms, fitness centers, or high-traffic service environments preferred.
• Growth mindset with desire to help others succeed.

Responsibilities

• Lead Operations Specialists on shift and delegate tasks to ensure smooth front desk operations.
• Coach and model BP standards for customer service, policies, and front desk procedures.
• Monitor team performance and provide in-the-moment feedback.
• Act as a key resource for team questions and ensure shift coverage during absences.
• Communicate shift notes and updates to Operations Managers and other supervisors.
• Set an inclusive, warm tone in guest interactions and raise emotional safety.
• Support check-in, waivers, and orientation for new guests.

Skills

Customer service

Team leadership

Communication

Calm under pressure

Flexibility

Job description

Seattle Bouldering Project, LLC is seeking an Operations Supervisor to lead the front desk team and manage daily gym operations. You will coach staff, ensure smooth check-in, handle member questions, and maintain a clean, welcoming facility during your shift.

Responsibilities include coaching, policy enforcement, guest relations, event support, and ensuring safety protocols. A flexible schedule with evenings and weekends is required in a busy climbing gym environment.