Shift Supervisor, Food Service & Operations

Papa John's International; Johns Creek (GA); On-site; USD 29,000 - 36,000; Full time

Job summary

Papa John’s International is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and excellent customer service to drive restaurant profitability. This role enforces company policies, procedures and ethical standards while maintaining compliance with federal, state and local laws.

The Shift Leader will manage shift coverage, monitor product quality and customer service, and support cost controls through the FOCUS system and inventory practices.

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management, accuracy and proper portioning.
• Contributes to achieving product goals, minimizes customer complaints, and follows TM handbook policies.
• Demonstrates core values, maintains a positive attitude, and works well with others.
• Ensures adequate shift coverage and provides immediate feedback to address issues.
• Helps manage inventory and costs using company systems to minimize losses.

Job description

Papa John’s International is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and excellent customer service to drive restaurant profitability. This role enforces company policies, procedures and ethical standards while maintaining compliance with federal, state and local laws.

The Shift Leader will manage shift coverage, monitor product quality and customer service, and support cost controls through the FOCUS system and inventory practices.