Shift Supervisor - Flexible Schedule, Retail Leader

CVS Health; Stafford (VA); On-site; USD 23,000 - 36,000; Full time

Job summary

CVS Health is hiring a Shift Supervisor to support the CVS Store Management team in delivering store execution and superior customer service. When managers aren’t onsite, this role leads staff and ensures opening/closing tasks are completed to standard.

The position emphasizes supervision, communication, and a strong safety and quality mindset, with opportunities to drive customer loyalty and maintain store presentation.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Customer service

Supervision

Communication

Education

High School diploma or equivalent

Job description

CVS Health is hiring a Shift Supervisor to support the CVS Store Management team in delivering store execution and superior customer service. When managers aren’t onsite, this role leads staff and ensures opening/closing tasks are completed to standard.

The position emphasizes supervision, communication, and a strong safety and quality mindset, with opportunities to drive customer loyalty and maintain store presentation.