Shift Lead — Elevate Service & Team Performance

Wawa, Inc.; Cincinnati (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) matching

Education assistance

Paid time off

Parental leave

Store discounts

Job summary

Wawa, Inc. in Cincinnati, Ohio is seeking a Team Supervisor to lead the shift, ensure smooth operations, and deliver memorable customer experiences across food and beverage service. As the senior on site, you’ll guide Associates, enforce safety and store policies, manage inventory, and help drive a positive, efficient workplace.

A 4-day work week option is available for eligible teammates. This role offers competitive hourly pay, benefits, and the chance to grow within a busy, service-focused

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Leadership

Reliability

Education

Diploma (HS/GED)

Job description

Wawa, Inc. in Cincinnati, Ohio is seeking a Team Supervisor to lead the shift, ensure smooth operations, and deliver memorable customer experiences across food and beverage service. As the senior on site, you’ll guide Associates, enforce safety and store policies, manage inventory, and help drive a positive, efficient workplace.

A 4-day work week option is available for eligible teammates. This role offers competitive hourly pay, benefits, and the chance to grow within a busy, service-focused