Shift Supervisor: Drive Service & Team Excellence (Flexible Schedule)

Huddle House; Pell City (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Benefits

Flexible Schedule

DeVry University Educational Discounts

Job summary

Huddle House is seeking a Shift Manager to oversee daily shift operations and supervise restaurant staff. You will ensure customer satisfaction, handle on-the-spot issues, and maintain cleanliness and compliance with brand standards.

This role requires strong teamwork and effective communication with hourly staff. The Shift Manager will also handle daily paperwork, shift inventories and staff training across POS and front/back-of-house functions to support efficient unit operations and franchise

Qualifications

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.

Responsibilities

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).

Skills

Communication

Shift coverage

Restaurant experience

Job description

Huddle House is seeking a Shift Manager to oversee daily shift operations and supervise restaurant staff. You will ensure customer satisfaction, handle on-the-spot issues, and maintain cleanliness and compliance with brand standards.

This role requires strong teamwork and effective communication with hourly staff. The Shift Manager will also handle daily paperwork, shift inventories and staff training across POS and front/back-of-house functions to support efficient unit operations and franchise