Shift Manager

Huddle House; Leitchfield (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

Huddle House in Leitchfield, Kentucky is seeking a Shift Manager to oversee daily operations and ensure outstanding guest satisfaction. The Shift Manager will manage staff, handle customer complaints, maintain cleanliness, enforce policies, and represent the franchise professionally.

Applicants should have previous restaurant experience and the ability to effectively communicate with team members. A commitment to excellent customer service is essential at all times.

Qualifications

• Previous restaurant experience required.
• Ability to cover all shifts during the normal operation of the unit.
• Strong communication skills with hourly associates.

Responsibilities

• Manage shifts and address issues such as tardiness and customer complaints.
• Complete daily paperwork including shift inventories.
• Maintain cleanliness and sanitation standards in the restaurant.
• Enforce brand standards and company policies.
• Train staff on unit operations and customer service.
• Ensure customer satisfaction during their visit.
• Represent the company professionally.

Skills

Effective communication with associates

Ability to manage shifts

Customer service orientation

Job description

JOB SUMMARY

The Shift Manager will oversee the day‑to‑day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insur[E] the unit's profitability.
• Maintain the highest standards of cleanliness and sanitation in your unit.
• Enforce all brand standards, company policies and procedures.
• Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations.
• Ensure that each customer is completely satisfied during their visit.
• Represent the company with professionalism at all times.

QUALIFICATIONS

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.