Shift Manager

Huddle House, Inc.; Forest (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular restaurant chain in Forest, Virginia is seeking a Shift Manager to oversee daily operations and ensure outstanding service. The role requires previous restaurant experience and strong communication skills. Shift Managers will handle all issues that arise during their shifts and must ensure customer satisfaction is always met.

Qualifications

• Ability to communicate effectively with all hourly associates.
• Previous restaurant experience required.
• Ability to cover all shifts during the normal operation of the unit.

Responsibilities

• Manage each shift and address issues like tardy employees and customer complaints.
• Complete daily paperwork including shift inventories.
• Maintain cleanliness and sanitation standards.

Skills

Effective communication

Problem-solving

Customer service

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Shift Manager will oversee the day to day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability
• Maintain the highest standards of cleanliness and sanitation in your unit
• Enforce all brand standards, company policies and procedures
• Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations
• Ensure that each customer is completely satisfied during their visit
• Represent the company with professionalism at all times

QUALIFICATIONS

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun