Shift Supervisor — Customer Experience & Ops Lead

thoroughbred-express; Town of Charleston (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

thoroughbred-express is seeking a Shift Lead to oversee daily store operations, motivate the team, manage inventory, and ensure accurate cash handling. You will train and develop associates while maintaining a clean, organized environment and delivering exceptional customer service.

This role requires strong communication, multitasking, and reliability, including evenings and weekends. You will hand off to the next manager and ensure safety and policy compliance.

Qualifications

• 1+ years of experience in a retail or customer service environment.
• High school diploma or equivalent.
• Ability to work flexible hours including evenings and weekends.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Supervise daily store operations during the shift.
• Provide exceptional customer service.
• Maintain a clean and organized store environment.
• Handle customer complaints professionally and promptly.
• Train and develop team members to improve skills and performance.

Skills

Leadership experience

Communication skills

Interpersonal skills

Multitasking

Inventory management

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

thoroughbred-express is seeking a Shift Lead to oversee daily store operations, motivate the team, manage inventory, and ensure accurate cash handling. You will train and develop associates while maintaining a clean, organized environment and delivering exceptional customer service.

This role requires strong communication, multitasking, and reliability, including evenings and weekends. You will hand off to the next manager and ensure safety and policy compliance.