Shift Lead - People & Operations Coach

Thoroughbred Express Auto Wash; Charleston (WV); On-site; USD 32,000 - 40,000; Full time

Job summary

Thoroughbred Express Auto Wash is seeking a Shift Lead to supervise daily store operations during your shift, using strong communication and leadership to motivate the team and ensure smooth workflow. You will manage inventory and cash handling, train new staff, address customer concerns, and maintain a clean, safe, and welcoming environment that reflects our standards.

This role requires reliability, flexibility, and the ability to balance multitasking with outstanding customer service.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in a retail or customer service environment.
• Ability to work flexible hours including evenings and weekends.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Supervise and manage daily store operations during shift.
• Ensure team delivers exceptional customer service.
• Maintain a clean and organized store environment.
• Handle customer complaints professionally and timely.
• Train and develop team members to improve performance.

Skills

Leadership

Customer service

Communication

Cash handling

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Inventory tracking

Job description

Thoroughbred Express Auto Wash is seeking a Shift Lead to supervise daily store operations during your shift, using strong communication and leadership to motivate the team and ensure smooth workflow. You will manage inventory and cash handling, train new staff, address customer concerns, and maintain a clean, safe, and welcoming environment that reflects our standards.

This role requires reliability, flexibility, and the ability to balance multitasking with outstanding customer service.