Shift Supervisor — Customer Experience Leader

CVS Health Corporation; Swannanoa (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health Corporation is seeking a Shift Supervisor to support the Store Management team, ensure smooth operations, and uphold excellent customer service. The role covers opening/closing procedures in the absence of a manager, supervising staff and driving store performance.

Key duties include supervising crew, assisting customers, merchandising, pricing, and maintaining displays. A High School diploma is preferred, with a 40-hour work week and a pay range of $16.00–$23.00 per hour.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs

Skills

Deductive reasoning

Analytical skills

Computer skills

Supervision skills

Customer service

Flexible schedule

Overtime as needed

Education

High School diploma or equivalent

Job description

CVS Health Corporation is seeking a Shift Supervisor to support the Store Management team, ensure smooth operations, and uphold excellent customer service. The role covers opening/closing procedures in the absence of a manager, supervising staff and driving store performance.

Key duties include supervising crew, assisting customers, merchandising, pricing, and maintaining displays. A High School diploma is preferred, with a 40-hour work week and a pay range of $16.00–$23.00 per hour.