Shift Supervisor: Customer Experience Leader

Yogurtland; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

CG Yogurt/Socal Frozen Treats in Los Angeles seeks a Shift Supervisor to support Store Leader in managing day-to-day operations and ensuring policy compliance when the Manager is unavailable.

You will handle cash, assist with scheduling, coach associates, maintain food safety standards, and uphold exceptional customer service while maintaining cleanliness and safety throughout the shift.

Qualifications

• Experience in cash handling and store operations.
• Ability to supervise and coach team members.
• Strong customer service and communication skills.
• Familiarity with health and safety standards.
• Ability to protect confidential information.

Responsibilities

• Balance cash drawers and manage deposits.
• Assist with shift scheduling and task delegation.
• Direct associates' duties during the shift.
• Train and coach new hires.
• Enforce meal and break policies.
• Taste products to ensure quality standards.
• Model outstanding customer service and standards.
• Maintain cleanliness and safety at all times.
• Perform other duties as requested by Store Leader.

Skills

Cash handling

Shift scheduling

Team leadership

Coaching

Customer service

Compliance

Health & safety

Training

Confidentiality

Communication

Job description

CG Yogurt/Socal Frozen Treats in Los Angeles seeks a Shift Supervisor to support Store Leader in managing day-to-day operations and ensuring policy compliance when the Manager is unavailable.

You will handle cash, assist with scheduling, coach associates, maintain food safety standards, and uphold exceptional customer service while maintaining cleanliness and safety throughout the shift.