Shift Leader & Service Excellence Coach

Yogurtland; Unincorporated Chatsworth (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Yogurtland is seeking a Shift Supervisor in Unincorporated Chatsworth, California. This role is pivotal for maintaining store operations when the Store Manager is unavailable. Responsibilities include cash handling, shift scheduling, and training of Associates. Ideal candidates have supervisory experience, effective customer service skills, and can uphold the company's standards. A ServSafe certification is preferred. Join Yogurtland to play a key role in delivering exceptional service and maintaining store quality.

Qualifications

• 1-year previous supervisory experience preferred but not required.
• Ability to maintain confidential information in the strictest of confidence.
• Ability to lead others in always upholding company standards.
• Ability to communicate clearly and concisely.

Responsibilities

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Ensures cleanliness, health and safety standards are maintained at all times.

Skills

Effective customer service skills

Ability to problem solve quickly and effectively

Basic management skills

Ability to maintain a fast pace

Education

ServSafe or equivalent food handler’s certification

Job description

Yogurtland is seeking a Shift Supervisor in Unincorporated Chatsworth, California. This role is pivotal for maintaining store operations when the Store Manager is unavailable. Responsibilities include cash handling, shift scheduling, and training of Associates. Ideal candidates have supervisory experience, effective customer service skills, and can uphold the company's standards. A ServSafe certification is preferred. Join Yogurtland to play a key role in delivering exceptional service and maintaining store quality.