Shift Leader: Customer Experience & Store Operations

Books A Million; Tuscaloosa (AL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness: Medical, dental, V

Financial protection: Life insurance

Retirement Savings: 401(k) plan with 2

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Yogurt Mountain in Tuscaloosa seeks a Shift Leader to deliver top-notch guest service while overseeing daily store operations. You will greet guests, maintain cleanliness, assist with shift duties, and ensure health and safety standards are met.

This role involves training team members and managing cash, inventory, and store procedures. Ideal candidates are 18+, with leadership experience and a professional appearance.

Qualifications

• 18 years of age or older.
• Positive background check.
• Excellent leadership, supervisory, communication, and organizational skills.
• Proven ability to train, develop and motivate associates.
• Professional appearance.
• Management experience in food service industry a plus.

Responsibilities

• Greet guests in a smiling, friendly manner and provide a fast, friendly guest experience.
• Maintain a clean and stocked yogurt area and seating area; follow health and safety standards.
• Assist store team with shift duties and store procedures.
• Supervise team members and ensure checklist execution during shifts.
• Provide follow-up to Store Manager on team member performance.
• Assist in training and development of new and existing team members.
• Handle orders, inventories, receiving as directed by Store Manager.
• Manage all cash transactions.
• Work a flexible schedule, up to 40 hours per week.
• Maximize profits and customer service per Yogurt Mountain policies.
• Monitor product quality and customer service quality.
• Maintain store standards per policies and Health Department codes.
• Ensure customers are greeted, invited back, and satisfied with purchases.

Skills

Leadership

Supervision

Communication

Organizational skills

Training & development

Food service management

Job description

Yogurt Mountain in Tuscaloosa seeks a Shift Leader to deliver top-notch guest service while overseeing daily store operations. You will greet guests, maintain cleanliness, assist with shift duties, and ensure health and safety standards are met.

This role involves training team members and managing cash, inventory, and store procedures. Ideal candidates are 18+, with leadership experience and a professional appearance.