Shift Lead

Yogurtland; Los Angeles (CA); Presencial; USD 20.664 - 27.552; Jornada completa

Descripción de la vacante

A leading frozen yogurt franchise is looking for a Shift Lead in Los Angeles, CA, responsible for providing excellent guest service and assisting the Store Manager. Key responsibilities include managing cash handling, ensuring food quality, training Team Members, and maintaining cleanliness and health standards. Candidates should have effective communication skills and be able to work various shifts. A high school diploma and prior supervisory experience are preferred. The role offers an opportunity to contribute to customer satisfaction and team development.

Formación

• 1-year previous supervisory experience preferred but not required.
• Must be able to work various shifts including evenings and weekends.
• Ability to maintain confidential information.

Responsabilidades

• Provide excellent guest service while executing operations.
• Assist Store Manager in meeting company standards.
• Train, coach and develop Team Members.
• Ensure cleanliness, health and safety standards are maintained.
• Utilize technology to perform job duties effectively.

Conocimientos

Customer service

Interpersonal skills

Time management

Problem-solving

Basic management skills

Educación

High school diploma or equivalent

Descripción del empleo

Shift Leads are responsible for providing excellent guest service while executing operation and service standards at the highest level. The Shift Lead assists the Store Manager in ensuring the company standards are met and that Team Members comply with policies and procedures. They uphold and execute the Mission, Vision and Values of the company and assist others in doing the same.

Job Responsibilities

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Overseeing and managing the security of safe and drawer funds.
• Maintaining the security of the store.
• Good interpersonal skills, including professionalism in working with team members and guests.
• Dedicated to increasing customer loyalty and building sales through excellent customer service.
• Able to read, write and communicate effectively.
• Able perform and understand simple mathematical calculations.
• Models and trains company standards.
• Good time management and organizational skills and successfully performs multiple tasks.
• Assist with marketing activities within the community, such as promoting fundraising.
• Ensure food quality standards are met.
• Ensure cleanliness, health and safety standards are maintained at all times.
• Utilizing technology (iPads, Tablets, POS, etc.) to perform required job duties.
• Responsible for ensuring the completion of operational checklists and forms.
• Assist in training, coaching and development of Team members and new Shift Leads.
• All job duties required of Team Members.
• Requires bending, standing, and walking the entire workday.
• Must have the ability to lift 10 pounds frequently.

Requirements

• Ability to maintain confidential information in the strictest of confidence.
• Basic management skills regarding Labor controls and Product costs.
• Ability to Lead a Team effectively and in a professional manner.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to solve problems quickly and effectively.
• Effective customer service skills.
• Ability to maintain a fast pace.
• Ability to complete initial and subsequent training. (Yogurtland U)
• Computer skills a plus.

Required Certifications and Training

• Food Handler's Card
• Workplace Violence Prevention Training
• Harassment Training

Qualifications

• 1-year previous supervisory experience preferred but not required.
• Must be able to work various shifts per week and be available evenings and weekends.
• High school diploma or equivalent.

Duties, Responsibilities, and/or Activities may change at any time, with or without notice.

CG Yogurt/SoCal Frozen Treats will consider qualified applicants with criminal histories for employment pursuant to the California Fair Chance Act (AB 1008).