Shift Leader - Pizza Kitchen & Customer Experience

Papa Johns; Madison (WI); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John's in Madison, Wisconsin is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service. You will help manage operations, follow company policies, and ensure compliance with laws.

This role supports restaurant profitability and emphasizes accurate cash handling, inventory control, and cost management. The Shift Leader will work with the team to maintain product quality, adherence to safety standards, and strong customer service while meeting company

Responsibilities

• Adheres to guidelines for each station including dough management, accuracy and proper portioning; performs duties such as making quality products and following procedures.
• Minimizes customer complaints by meeting restaurant customers' needs and following TM handbook policies (image, attendance, safety).
• Exemplifies Core Values, maintains a positive attitude, works well with others, and adapts to change.
• Ensures adequate shift coverage for the restaurant and provides immediate feedback to correct problems while maintaining quality and cost controls.
• Contributes to profit goals by staying within guidelines and managing cash, inventory, and loss using company systems.

Job description

Papa John's in Madison, Wisconsin is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service. You will help manage operations, follow company policies, and ensure compliance with laws.

This role supports restaurant profitability and emphasizes accurate cash handling, inventory control, and cost management. The Shift Leader will work with the team to maintain product quality, adherence to safety standards, and strong customer service while meeting company