Shift Supervisor: Customer Experience Lead

ProAct, Inc.; City of Syracuse (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

ProAct, Inc. is seeking a supervisory professional to lead the team in the absence of store management at our Syracuse, NY location. This role oversees opening and closing procedures, directs crew tasks, and acts as the manager on duty to resolve customer issues.

Qualifications include a high school diploma or GED (AS degree preferred) and 2+ years in a related role; mandatory training is required. Compensation is $17.00–$18.50 per hour with eligibility for standard benefits.

Qualifications

• High School Diploma or GED is required (or currently enrolled) and an AS degree or higher is preferred.
• 2+ years of related experience is preferred.
• Must complete mandatory and regulatory training programs.

Responsibilities

• Supervise store crew in the absence of store management.
• Perform opening and closing procedures when management is away.
• Represent management to resolve customer service issues.
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Education

High School Diploma or GED

AS Degree or Higher (preferred)

Job description

ProAct, Inc. is seeking a supervisory professional to lead the team in the absence of store management at our Syracuse, NY location. This role oversees opening and closing procedures, directs crew tasks, and acts as the manager on duty to resolve customer issues.

Qualifications include a high school diploma or GED (AS degree preferred) and 2+ years in a related role; mandatory training is required. Compensation is $17.00–$18.50 per hour with eligibility for standard benefits.