Shift Supervisor & Customer Experience Lead

ProAct, Inc.; Town of Mexico (NY); On-site; USD 23,419 - 25,485; Part time

Job summary

ProAct, Inc. is seeking a Customer Experience Advocate in the Town of Mexico, New York, responsible for providing supervisory leadership in the absence of store management. Key duties include overseeing staff, handling customer service issues, and completing mandatory training programs. Required qualifications include a High School Diploma or GED, and preferred candidates will have an AS degree or higher and two or more years of related experience. Compensation ranges from $17.00 to $18.50 per hour based on skills and experience.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Preferred: 2 or more years previous experience in related position.

Responsibilities

• Supervise leadership in the absence of store management.
• Carry out opening and closing procedures.
• Supervise store’s crew through assigning and directing activities.
• Resolve customer service issues.
• Complete all mandatory and regulatory training programs.

Education

High School Diploma or GED

AS Degree or Higher

Job description

ProAct, Inc. is seeking a Customer Experience Advocate in the Town of Mexico, New York, responsible for providing supervisory leadership in the absence of store management. Key duties include overseeing staff, handling customer service issues, and completing mandatory training programs. Required qualifications include a High School Diploma or GED, and preferred candidates will have an AS degree or higher and two or more years of related experience. Compensation ranges from $17.00 to $18.50 per hour based on skills and experience.