Shift Leader: Customer Experience & Operations

ProAct, Inc.; Town of Harrietstown (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

ProAct, Inc. located in New York seeks a Supervisor to provide leadership during the absence of store management and to help ensure smooth daily operations and high customer service standards. The role emphasizes opening/closing procedures and crew guidance to maintain efficiency and service quality.

You will also represent management in resolving customer issues and must complete all mandatory training programs. Initial screenings include a drug test and ongoing eligibility requirements.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Preferred: 2+ years experience in related position.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Open and close procedures in the absence of management.
• Supervise store crew by assigning, directing and following up on activities.
• Represent management to resolve customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Staff coordination

Communication

Education

High School Diploma

AS Degree or higher

Job description

ProAct, Inc. located in New York seeks a Supervisor to provide leadership during the absence of store management and to help ensure smooth daily operations and high customer service standards. The role emphasizes opening/closing procedures and crew guidance to maintain efficiency and service quality.

You will also represent management in resolving customer issues and must complete all mandatory training programs. Initial screenings include a drug test and ongoing eligibility requirements.