Shift Supervisor: Craft Coffee & Team Leader

Starbucks Corp.; Charlotte (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Tuition coverage

401(k)

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a coffeehouse team and deliver a welcoming customer experience. You will oversee daily operations, ensure quality beverages and food, and coach partners to follow standard recipes and procedures.

The role requires reliable attendance, flexibility across early mornings, evenings, weekends, and holidays, and ability to delegate tasks while maintaining store standards and safety. A strong retail and cash-handling background is preferred.

Qualifications

• Six months of experience in a role requiring constant interaction with customers and fulfilling requests.
• Experience delegating tasks to two or more employees and coordinating their work.
• Ability to direct the work of others and learn quickly.
• Knowledge of the retail environment and cash handling.

Responsibilities

• Lead daily shift operations to create a welcoming Starbucks experience for customers.
• Coach and direct food and beverage preparation to standard recipes and customer preferences.
• Ensure adherence to store policies, safety, security, and quality standards.
• Foster teamwork and strong interpersonal communication among partners.

Skills

Customer service

Leadership

Communication

Teamwork

Interpersonal skills

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a coffeehouse team and deliver a welcoming customer experience. You will oversee daily operations, ensure quality beverages and food, and coach partners to follow standard recipes and procedures.

The role requires reliable attendance, flexibility across early mornings, evenings, weekends, and holidays, and ability to delegate tasks while maintaining store standards and safety. A strong retail and cash-handling background is preferred.