Shift Supervisor — Craft Coffee & Guest Experience Leader

Starbucks Corp.; Willoughby (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee stock program

Bonus program

Paid vacation

Parental leave

Job summary

Starbucks Coffee Company in Willoughby, OH is seeking a shift supervisor who will lead with craft and heart to keep our store welcoming and safe. You’ll supervise team members, uphold quality beverages and food, and ensure guest satisfaction.

This role requires reliable attendance, flexible hours including mornings, evenings, weekends and holidays, plus experience coordinating tasks and coaching colleagues.

Qualifications

• Regular attendance and punctuality, with or without accommodation.
• Flexibility to work mornings, evenings, weekends, nights and holidays.
• Experience serving customers and fulfilling requests in a fast-paced setting.
• Ability to delegate tasks and coach a team of employees.

Responsibilities

• Lead store team with craft and heart to deliver welcoming guest experiences.
• Uphold Starbucks standards for quality beverages and food, cash handling, and safety policies.
• Coach, delegate and coordinate tasks for two or more employees to ensure smooth shifts.

Skills

Attendance & punctuality

Flexible hours

Customer service

Food & beverage prep

Team delegation

Communication

Retail environment knowledge

Interpersonal skills

Team player

Job description

Starbucks Coffee Company in Willoughby, OH is seeking a shift supervisor who will lead with craft and heart to keep our store welcoming and safe. You’ll supervise team members, uphold quality beverages and food, and ensure guest satisfaction.

This role requires reliable attendance, flexible hours including mornings, evenings, weekends and holidays, plus experience coordinating tasks and coaching colleagues.