Shift Supervisor: Career Growth, PTO & Benefits

Walser Automotive Group; Minneapolis (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth & Advancement

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Job summary

Ace Rent A Car – Minneapolis, operated by Walser Automotive Group, is seeking a Shift Supervisor at MSP Airport. You will supervise Rental Agents, manage daily operations, and ensure top‑tier customer service.

Requirements include 18+, associate degree or equivalent (or 6–12 months related experience), strong customer service and teamwork, and flexibility for day, evening, and weekend shifts. Base pay $20/hr plus incentives with comprehensive benefits.

Qualifications

• Must be at least 18 years of age.
• Associate’s degree required or equivalent or six months to one year related experience or training.
• Excellent customer service – friendly, attentive and responsive.
• Ability to work independently and as a member of a team.
• Strong interpersonal and telephone skills to work with co-workers and external agencies.

Responsibilities

• Perform duties of Rental Agents, Management Trainee and Management Assistant regarding customer service.
• Evaluate employee performance for customer service and sales issues and provide supervision and coaching.
• Provide input to the Branch Manager for employee performance reviews and maintain reports on performance.
• Handle employee scheduling and cover shortages.
• Handle customer complaints to conclusion and satisfaction of customer and company.
• Follow up on overdue rentals.
• Look for and repair or report any unsafe working conditions.
• Evaluate office appearance daily and implement repairs.
• All other duties, tasks and/or projects as assigned.
• Uphold Walser’s Core Values.

Skills

Customer service

Team player

Interpersonal skills

Mathematical skills

Flexible schedule

Driver's license

Education

Associate degree or equivalent

Job description

Ace Rent A Car – Minneapolis, operated by Walser Automotive Group, is seeking a Shift Supervisor at MSP Airport. You will supervise Rental Agents, manage daily operations, and ensure top‑tier customer service.

Requirements include 18+, associate degree or equivalent (or 6–12 months related experience), strong customer service and teamwork, and flexibility for day, evening, and weekend shifts. Base pay $20/hr plus incentives with comprehensive benefits.