Airport Operations & Customer Experience Specialist

SmartRecruiters, Inc.; Saint Paul (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off & Holidays

Employee Assistance Program

Exclusive Employee Rentals

Uniform & Perks

Job summary

SIXT is hiring an Operational Support Associate for the Minneapolis–Saint Paul International Airport. You will guide customers through vehicle options, support their rental journey, manage fleet readiness, and ensure smooth operations. Flexible hours and bonus potential with room for career growth are part of the role.

Join a team focused on delivering exceptional customer experiences, handling logistics, and maintaining fleet presentation across shifts while earning competitive pay and benefits.

Qualifications

• Persuasive with a focus on performance-based incentives
• Strong background in customer service with a passion for exceptional experiences
• Able to manage logistics, scheduling, and documentation with basic computer systems

Responsibilities

• Guide customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• Support customers throughout the rental journey, ensuring satisfaction and collecting feedback
• Oversee fleet operations including vehicle readiness, inventory management, and coordination with service partners
• Ensure vehicle cleanliness and perform routine checks; assist with driving and staging for fleet presentation
• Maintain accurate records of inventory, service updates, and customer interactions across teams

Skills

Sales & Communications

Customer Service

Organizational Skills

Team Collaboration

Flexibility

Licensing & Eligibility

Job description

SIXT is hiring an Operational Support Associate for the Minneapolis–Saint Paul International Airport. You will guide customers through vehicle options, support their rental journey, manage fleet readiness, and ensure smooth operations. Flexible hours and bonus potential with room for career growth are part of the role.

Join a team focused on delivering exceptional customer experiences, handling logistics, and maintaining fleet presentation across shifts while earning competitive pay and benefits.