Shift Supervisor, C-Store Operations & Customer Service

Osage Casinos; Ponca City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Osage Casinos seeks a C-Store Shift Supervisor to oversee staff and store operations during a designated shift. You will ensure cash handling procedures are followed and customer satisfaction and safety are upheld.

You will monitor sales, coordinate scheduling, train team members, manage stock and merchandising, and maintain cleanliness and safety standards while supporting the Hospitality Manager.

Qualifications

• Must be 18 years of age or older.
• Associates Degree preferred.
• Three years retail or customer service experience.
• One year supervisory experience preferred.
• Pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Valid Driver’s License.
• Eligible to work in the United States.
• Osage Nation preference applies to all positions.
• Ability to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

• Monitor staff and operations during a shift.
• Coordinate and perform computerized cash register sales transactions and cash management.
• Provide sales coordination and problem resolution for staff; perform direct sales and customer service as required.
• Allocate and schedule work within the area, covering floor requirements and gaps during breaks and absences.
• Monitor cash receipts, reconcile and record cash for deposit and generate sales reports.
• Restock drink machines, prepare tea, and keep cookies and pastries stocked.
• Sweep floors to maintain appearance standards.
• Oversee ordering, receipt, and return of merchandise; verify invoices and resolve discrepancies.
• Oversee stock and merchandising; assist with on-floor sales promotions.
• Maintain safety, cleanliness and equipment; ensure staff comply with standards.
• Train all team members per company policies.
• Maintain quality, service, cleanliness, sanitation and staff satisfaction.
• Complete daily and weekly checklists and reports.
• Be available for changes in hours as needed for business levels.
• Promote high levels of customer service at all times.
• Review daily/monthly reports to monitor fluctuations.
• Support team goals and related results.
• Perform other duties as assigned.

Education

Associates Degree preferred

Job description

Osage Casinos seeks a C-Store Shift Supervisor to oversee staff and store operations during a designated shift. You will ensure cash handling procedures are followed and customer satisfaction and safety are upheld.

You will monitor sales, coordinate scheduling, train team members, manage stock and merchandising, and maintain cleanliness and safety standards while supporting the Hospitality Manager.