C-Store Supervisor - Ponca City

Osage Casinos; Ponca City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Osage Casinos seeks a C-Store Shift Supervisor to oversee staff and store operations during a designated shift. You will ensure cash handling procedures are followed and customer satisfaction and safety are upheld.

You will monitor sales, coordinate scheduling, train team members, manage stock and merchandising, and maintain cleanliness and safety standards while supporting the Hospitality Manager.

Qualifications

• Must be 18 years of age or older.
• Associates Degree preferred.
• Three years retail or customer service experience.
• One year supervisory experience preferred.
• Pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Valid Driver’s License.
• Eligible to work in the United States.
• Osage Nation preference applies to all positions.
• Ability to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

• Monitor staff and operations during a shift.
• Coordinate and perform computerized cash register sales transactions and cash management.
• Provide sales coordination and problem resolution for staff; perform direct sales and customer service as required.
• Allocate and schedule work within the area, covering floor requirements and gaps during breaks and absences.
• Monitor cash receipts, reconcile and record cash for deposit and generate sales reports.
• Restock drink machines, prepare tea, and keep cookies and pastries stocked.
• Sweep floors to maintain appearance standards.
• Oversee ordering, receipt, and return of merchandise; verify invoices and resolve discrepancies.
• Oversee stock and merchandising; assist with on-floor sales promotions.
• Maintain safety, cleanliness and equipment; ensure staff comply with standards.
• Train all team members per company policies.
• Maintain quality, service, cleanliness, sanitation and staff satisfaction.
• Complete daily and weekly checklists and reports.
• Be available for changes in hours as needed for business levels.
• Promote high levels of customer service at all times.
• Review daily/monthly reports to monitor fluctuations.
• Support team goals and related results.
• Perform other duties as assigned.

Education

Associates Degree preferred

Job description

Overview

Under general supervision of the Hospitality Manager, provides basic oversight of staff andC-Store operations during a specific shift. Follows cash handling procedures and other duties as necessary to ensure a smoothly run shift. Ensures satisfaction and safety of customers.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years of age or older.
• Associates Degree preferred.
• Three years retail or customer service experience.
• One year supervisory experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

JOB DUTIES:

• Monitor staff and business operations during a specified shift.
• Oversees, coordinates, and performs computerized cash register sales transactions and cash management.
• Provides sales coordination and problem resolution for staff; performs direct sales and customer service as and when required.
• Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for staff as required during breaks and other absences.
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.
• Restocks drink machines, makes fresh tea, ensure cookies and pastries are well stocked.
• Sweeps floors throughout shift to ensure appearance standards are met.
• Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise.
• Oversees store stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns.
• Monitors general housekeeping cleanliness within the store; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained. Repairs equipment as needed.
• Trains all team members according to company policies, procedures guidelines.
• Maintain company standards of quality, service, cleanliness and sanitation, safety, and staff job satisfaction.
• Accurately complete all necessary daily, and weekly checklists and reports.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Promotes a high level of customer service at all times.
• Reviews daily and monthly reports to monitor fluctuations.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.

SUPERVISION RESPONSIBILITIES:

• Oversees the supervision of personnel, which includes recommendations for hiring, work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions.

Qualifications

PHYSICAL DEMANDS:

• Ability to stand or walk for up to 8 hours per day.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, hold, and feel.
• Use of hands and arms to reach and grab.
• Occasional requirement to lift or move upwards of 50 pounds.

WORK ENVIRONMENT

• Work is general performed in a retail setting with a moderate noise level.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.