Casino Floor Shift Lead

Osage Casino Bartlesville; Bartlesville (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Osage Casino Bartlesville is seeking a Supervisor to oversee casino floor shift operations, ensuring smooth staffing, compliance, and top-tier guest service. The role requires 18+ with relevant degrees or experience and licensing prerequisites.

The ideal candidate will lead staff, enforce standards, monitor regulatory requirements, and coordinate daily reports. Strong leadership, problem-solving, and communication skills are essential.

Qualifications

• Must be at least 18 years old.
• Must obtain an ABLE liquor license.
• Pre-employment drug screen and Osage Nation Gaming license required.
• Osage Nation preference applies to all positions.

Responsibilities

• Communicate effectively; conduct bi-weekly one-on-one meetings with direct reports.
• Oversee department operations; manage shift staffing and attendance.
• Maintain equipment; ensure machines function and jackpots are verified.
• Train staff; provide orientation and job-specific training.
• Ensure guest services are excellent and regulatory compliance is met.

Skills

Staff supervision

Communication

Guest service

MS Office

Analytical thinking

Education

Bachelor's degree in Business Administration, Hospitality or Gaming

Associate's degree in Business Administration, Management

1 year of related work experience

Job description

Osage Casino Bartlesville is seeking a Supervisor to oversee casino floor shift operations, ensuring smooth staffing, compliance, and top-tier guest service. The role requires 18+ with relevant degrees or experience and licensing prerequisites.

The ideal candidate will lead staff, enforce standards, monitor regulatory requirements, and coordinate daily reports. Strong leadership, problem-solving, and communication skills are essential.