Retail Shift Supervisor: Team Lead & Customer Experience

Ace Hardware Corporation; Wayland (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Hardware Corporation in Wayland, MA seeks a Shift Supervisor to oversee and coordinate the activities of the retail sales team. You will supervise daily operations, adjust schedules for shift personnel, and ensure exceptional customer service.

The role emphasizes leadership, training, and forecast tracking to optimize store performance. Candidates should have retail or customer service experience, strong communication skills, and thrive in a fast-paced environment.

Qualifications

• Previous experience in retail, customer service, or other related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Communication skills

Retail experience

Job description

Ace Hardware Corporation in Wayland, MA seeks a Shift Supervisor to oversee and coordinate the activities of the retail sales team. You will supervise daily operations, adjust schedules for shift personnel, and ensure exceptional customer service.

The role emphasizes leadership, training, and forecast tracking to optimize store performance. Candidates should have retail or customer service experience, strong communication skills, and thrive in a fast-paced environment.