Shift Supervisor

Workstream; Wayland (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Hardware in Wayland, MA is seeking a Shift Supervisor to oversee and coordinate the activities of the retail sales team on the floor.

You will schedule shifts, supervise staff, and ensure smooth daily operations while delivering friendly, knowledgeable service to customers.

The role also involves training employees, tracking monthly results for forecasting, and maintaining high standards of product knowledge and teamwork in a fast-paced community store.

Qualifications

• Experience in retail, customer service, or related fields
• Ability to thrive in a fast-paced environment
• Excellent written and verbal communication
• Strong leadership qualities

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Team supervision

Communication

Job description

FULL TIME

Prior Hardware Experience Preferred!

Background check

Driving Record Check

Random Drug Testing

Job description

We are seeking a Shift Supervisor to join our team! You

will be responsible for overseeing and coordinating the activities of the

retail sales team.

About Us

Conwell Enterprises is a family-owned company since 1989 with two locations in

Provincetown (Conwell Home Center) and Wayland (and Wayland Home & Design)

specializing in paint, interior design, hardware, cleaning supplies, housewares

and more. We pride ourselves for excellent customer service, our commitment to

the community and to the environment. For the last 5 years, Wayland Home &

Design has achieved 5-star Platinum status with Ace Hardware Corporation for

exceptional business practices.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Qualifications

• Previous experience in retail, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Physical Requirements

• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting (up to 50lbs) and perform all functions as set forth

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.