Shift Supervisor - Retail Team Leader & Scheduling

Workstream; Wayland (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Hardware in Wayland, MA is seeking a Shift Supervisor to oversee and coordinate the activities of the retail sales team on the floor.

You will schedule shifts, supervise staff, and ensure smooth daily operations while delivering friendly, knowledgeable service to customers.

The role also involves training employees, tracking monthly results for forecasting, and maintaining high standards of product knowledge and teamwork in a fast-paced community store.

Qualifications

• Experience in retail, customer service, or related fields
• Ability to thrive in a fast-paced environment
• Excellent written and verbal communication
• Strong leadership qualities

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Ace Hardware in Wayland, MA is seeking a Shift Supervisor to oversee and coordinate the activities of the retail sales team on the floor.

You will schedule shifts, supervise staff, and ensure smooth daily operations while delivering friendly, knowledgeable service to customers.

The role also involves training employees, tracking monthly results for forecasting, and maintaining high standards of product knowledge and teamwork in a fast-paced community store.