Shift Supervisor

SSP Group plc; Sarasota (FL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Great pay

Great benefits

Free parking

2 weeks PTO

Immediate hiring

Advancement opportunities

Job summary

SSP America is seeking a Shift Supervisor to lead and coach a team of Food Travel Experts in a fast-paced airport setting. You will ensure SSP standards and operating procedures are followed while delivering excellent guest service.

Ideal candidates have 6 months of experience in food and beverage, strong communication skills, and a proactive approach to resolving guest concerns. Opportunities for advancement are highlighted and immediate hiring is available.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months experience in food & beverage.
• Experience in Full Service and/or Quick Service restaurants preferred.
• Proven ability to resolve difficult situations with customers and peers.
• Excellent written and verbal communication skills.

Responsibilities

• Greet guests in a courteous and friendly manner.
• Run shifts according to SSP standards and procedures.
• Train new hires on standards and processes.
• Complete opening, ongoing, and closing checklists as required.
• Provide support, coaching and direction to team to deliver business goals.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Coaching

Conflict resolution

Education

High School Diploma or equivalent

Job description

• Great pay $20.00-$21.00 per hour (Depending on Experience)
• Great benefits!
• Free Parking
• 2 weeks PTO (Paid Time Off)
• Immediate Hiring
• Great Advancement Opportunities

We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.

At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Shift Supervisors are experts at a few things:

• Having warm, friendly smiles
• Respecting our customers
• Leading a shift to ensure all operational standards are met or exceeded
• Providing support and coaching to our teams

Here are a few things you can expect as a Shift Supervisor at SSP America:

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

Skills and Other Requirements

• High School Diploma or equivalent
• Minimum of 6 months of experience in the food & beverage industry
• Full Service and/or Quick Service restaurant experience, preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Excellent written and verbal communication

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.