Shift Supervisor

Chick-fil-A; Port Charlotte (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Chick-fil-A Port Charlotte is seeking a Shift Supervisor to lead a team in delivering a remarkable, expeditious, high-quality guest experience. You will model Chick-fil-A standards, direct Team Members, and promote operational excellence and a positive community presence.

Responsibilities include overseeing shift setups, handling calls, managing cash, ensuring safety and sanitation, enforcing SOPs, and training staff.

Qualifications

• Must have 6 months of prior work experience (or 8 months without) as determined by Supervisor of Operations.
• Proficiency in all Front Counter responsibilities.
• Must be able to train.
• Must be available to work an average of 32–35 hours per week.
• Must be available to work on Friday and Saturday.
• Must have open and close availability.
• Complete application: provide at least 2 references, interview with Supervisor of Operations, complete training.

Responsibilities

• Prepare setups, placement of team members, and running breaks.
• Answer phone calls.
• Lead by example and uphold Chick-fil-A standards and safety measures.
• Provide REMARKable service in team performance, 2nd mile service, and operational excellence.
• Take responsibility for outcomes of decisions.
• Uphold ethical and Chick-fil-A standards.
• Proactively assess needs and respond promptly.
• Handle guest complaints.
• Cash management including counting tills and daily deposits.
• Place and prepare catering orders when needed.
• Ensure team compliance with safety and quality standards.

Skills

Team leadership

Guest service

Communication

Training

Education

SERVSafe Certification

Job description

Job Summary/Essential Job Functions

Chick-fil-A Shift Supervisors seek to provide guests with a remarkable experience every day by working as a team to give each guest an expeditious and high-quality personalized experience. The Shift Supervisor also treats those they work with, as well as guests, with honor, dignity, and respect. The Shift Supervisor serves the Chick-fil-A ® brand by directing Team Members to execute Operational Excellence daily and to bring the Chick-fil-A ® culture to the community through personal and intentional acts of service.

Duties and Responsibilities:

• Prepare setups, positioning of team members and running breaks.
• Answer phone calls.
• Lead by example and uphold all standards and expectations set forth by Chick-fil-A ®, Inc. and Chick-fil-A ® of Port Charlotte.
• Provide REMARKable service in all areas including, but not limited to, team performance management, 2nd mile service, operational excellence and operational efficiency.
• Takes responsibility for the outcomes of decisions.
• Upholds ethical and Chick-fil-A ® standards.
• Proactively assesses needs and responds in a timely manner.
• Handle guest complaints.
• Cash Management (Counting tills, finalizing daily sales, and depositing money).
• Place and prepare catering orders when necessary.
• Ensure ALL team members are in compliance with required local, state and Chick-fil-A ® safety measures.
• Ensure ALL team members are in compliance with Chick-fil-A ® quality standards.
• Address and correct unsatisfactory behavior.
• Communicates tasks and objectives clearly and efficiently.
• Exhibits a passion and excitement for Chick-fil-A ®.
• Influences others to achieve greater performance outcomes.
• Exhibits maturity in communication and behavior.
• Set the pace of the team by being a model team member.
• Work with urgency and handle matters with the utmost care.
• Ensure the safety of team members and guests by running an organized shift.
• Enforce and uphold safety protocols to ensure cleanliness.
• SERVSafe Certification (Current or to be completed).
• Always provide the best quality products with the quickest and most accurate service.
• Serve team, operator, and community in a way that represents the brand of Chick-fil-A ® professionally and appropriately.

Pre-Requisites

• Must have work experience for a minimum of:6 months with prior relevant work experience (to be determined by Supervisor of Operations) OR 8 months without prior relevant work experience.
• Proficiency in all areas/responsibilities of Front Counter.
• Must be able to train.
• Must be available to work an average minimum of 32-35 hours a week.
• Must be available to work on Friday and Saturday.
• Must have open AND close availability.
• Complete application process: Provide at least 2 references, Interview with Supervisor of Operations, Complete training process

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.