Shift Supervisor

SSP Group; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

SSP America in Pittsburgh is seeking a Shift Supervisor to lead daily operations across our airport portfolio, including Shake Shack, Stack & Press and Convive Coffee Shop. You will drive service quality and ensure adherence to SSP standards.

Responsibilities include greeting guests, training new hires, and completing opening, ongoing, and closing checklists while coaching the team to meet business goals. The role requires a TSA background check and a high school diploma.

Qualifications

• Pass a 10-year TSA background check.
• High School Diploma or equivalent.
• Minimum of 1 year of experience in the food & beverage industry.
• Full Service and/or Quick Service restaurant experience, preferred.

Responsibilities

• Greet guests in a courteous and friendly manner.
• Run shifts according to SSP standards and operating procedures.
• Train new hires on operational standards and processes.
• Complete opening, on-going, and closing checklists as required.
• Provide support, coaching and direction to team to deliver business goals.

Skills

Guest service

Team supervision

Training

Compliance

Education

High School Diploma

Job description

Our Portfolio at the Pittsburgh Airport includes: Shake Shack, Stack & Press and Convive Coffee Shop

Here are a few things you can expect when you join our team as a Shift Supervisor:

• Greet guests in a courteous and friendly manner.
• Run shifts according to SSP standards and operating procedures.
• Train new hires on operational standards and processes.
• Complete opening, on-going, and closing checklists as required.
• Provide support, coaching and direction to team to deliver business goals.

The ideal candidate for this position:

• Can pass a 10-Year TSA Background Check
• High School Diploma or equivalent
• Minimum of one year of experience in the food & beverage industry
• F ull Service and/or Quick Service restaurant experience, preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.