Shift Supervisor

SSP America; Cleveland (OH); On-site; USD 19,000 - 30,000; Full time

Job summary

SSP America in Cleveland, OH is seeking a Shift Supervisor to lead daily operations and ensure guest satisfaction.

You will greet guests, run shifts to SSP standards, train new hires, and complete opening/closing checklists while coaching the team to meet business goals. A TSA background check and a high school diploma are required.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of supervisor experience in the food & beverage industry.
• Ability to resolve uncomfortable situations with clients, customers, peers and direct reports.
• Pass a 10-Year TSA Background Check.

Responsibilities

• Greet guests in a courteous and friendly manner.
• Run shifts according to SSP standards and operating procedures.
• Train new hires on operational standards and processes.
• Complete opening, on-going, and closing checklists as required.
• Provide support, coaching and direction to team to deliver business goals.
• Other duties as assigned.

Skills

Team supervision

Customer service

Training

Conflict resolution

Education

High School Diploma or equivalent

Job description

Here are a few things you can expect when you join our team as a Shift Supervisor:

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned.

The ideal candidate for this position has:

• Can pass a 10-Year TSA Background Check
• High School Diploma or equivalent
• Minimum of one year of supervisor experience in the food & beverage industry
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.