Shift Supervisor

Services for the UnderServed; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Prescription/Vision/Life Insurance

403(b)

Generous Paid Vacations and Holidays

Job summary

Services for the UnderServed in New York is seeking a Shift Supervisor to support individuals with intellectual/developmental disabilities. The position involves ensuring person-centered planning, supervising Direct Support Professionals, and upholding safety and quality standards. Candidates should have a high school diploma and 2-3 years of related experience. The role offers flexible scheduling, comprehensive benefits, and a commitment to fostering independence. Join a dedicated team at a respected disability services organization.

Qualifications

• Minimum of 2-3 years' experience in Intellectual Disabilities/IDD or related field.
• High School Diploma or approved equivalent is required.

Responsibilities

• Ensure person-centered focus for care and support.
• Monitor adherence to service plans for supported individuals.
• Supervise Direct Support Professionals during shifts.

Skills

Effective written and oral communication skills

Knowledge of person-centered support

Promoting independence and self-determination

Education

High School Diploma or approved equivalent

2-3 years’ experience in Intellectual Disabilities/IDD

Tools

CPR & First Aid certification

AMAP certification

Job description

Position Overview

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations. Services for the UnderServed (S:US) is hiring Shift Supervisors to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field. S:US offers flexible scheduling and boasts a 10-percent internal promotion rate organization-wide.

The development Disabilities Division believes that our role in supporting people with Intellectual and Developmental Disabilities is to live meaningful lives as determined by the person. Our philosophy is for the people we serve to be part of the community, to live fulfilling lives driven by their choices and to be as independent as possible. Our mission is to provide well-trained staff, access to quality health care, clinical support, and a clean and safe home.

The Shift Supervisor is responsible for ensuring that the people have the support and resources necessary to live meaningful lives, and that they align with their needs and aspirations within their respective program and communities. The Shift Supervisor will monitor and ensure active adherence to all plans for each person supported with intellectual/developmental disabilities. The Shift Supervisor will ensure proper support is in place and necessary resources are made available to Direct Support Professionals to ensure proper adherence to person supported scheduled activities.

The Shift Supervisor serves as a role model to staff and people supported and will help to develop best practices to support both the person supported and Direct Support Professional.

Essential Duties & Responsibilities

Person Centered Planning

• Ensures that a person-centered focus is used to provide care and support by all staff who work within the program actively seeking out different approaches.
• Promotes the independence and self-determination of individuals, utilizing person-centered practices that focus on the individuals’ strengths and preferences while simultaneously addressing their needs.
• Promotes participation in activities of meaningful daily living, such as vocation, recreation, volunteerism, engagement.
• Ensures a positive climate that promotes respect and dignity for people supported.
• Provides opportunities for people supported to personalize their environment, schedule and experiences in program.
• Supports the person’s independence, choice and outcomes.

Provides prompt, efficient, and personalized support to meet requirements, requests, and concerns.

Regulatory

• Provide habilitation services to each client as prescribed in their service plans (CFA, Individual Service plan, Habilitation plan).
• Responsible for overall functioning of the facility during the absence of the Program Director.
• In the absence of the Program Director, supervises and instructs all Direct Support Professionals on shift.
• Responsible for people supported and agency funds and expenditures during shift (petty cash, recreation etc.).
• Ensures coverage of a shift when a Direct Support Professional is absent.
• Acts as a functioning member of the staff, meeting the needs of the people supported.
• Responsible for the physical condition of the program including agency vehicles; ensuring that they are maintained in a safe and sanitary condition.
• Participates in staff meetings, supervisors’ workshops, interdisciplinary team (IDT) and committee meetings.
• Channels approved information pertaining to staff and agency to Program Specialists.
• Provides supervisory counseling and discipline to Direct Support Professionals as necessary.
• Identifies facility needs and makes the relevant staff aware.
• Ensure optimal utilization of the resources available in order to achieve efficiencies.

Quality Improvement

• Carries out policies and procedures of SUS, in accordance with OPWDD and other funding sources.
• Reports all incidents, ensuring consistent adherence to OPWDD and agency policies.
• Assesses and monitors staff productivity on an ongoing basis.
• Responds appropriately to community, family and agency contacts.
• Maintains, develops and supports the person support to staff assignment.
• Meets with Program Director on a regular basis to discuss pertinent shift and Direct Support Professional’s issues and successes.
• Monitors Direct Support Professional’s time sheets on an as-needed basis.
• Ensure fire drill completion on shift.

Benefits Overview

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short- and Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays.

Qualifications

Education and Experience

• High School Diploma or approved equivalent.
• Minimum of 2-3 years’ experience in Intellectual Disabilities/IDD or related field.
• Effective written and oral communication skills.

Preferred Qualifications & Skills

• SCIP-R; CPR & First Aid is required.
• AMAP certification is required.

Note: S:US will provide on-the-job training for such certifications.

SUS is an Equal Opportunity Employer

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail].

ID 2025-17477