Shift Leader

Hunter Super Techs - TurnPoint; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Free meal each shift

Bonus Eligible

Tuition reimbursement and scholarships

Flexible schedules

Vacation pay and PTO

Medical benefits

401K with 6% match

Health and Wellness programs

Discounts on mortgages, vehicles, cell

Gym memberships

KFC Foundation Programs

Job summary

KFC in Plano, TX is seeking a Shift Leader to coordinate daily operations, mentor Team Members, and ensure guest satisfaction by upholding service standards and food safety. You will partner with the RGM to drive results and participate in training, scheduling, and cash handling.

Ideal candidates have 1 year in restaurant/retail, 3 months lead experience, strong communication and leadership skills, and a commitment to KFC culture. This is a fast-paced role with growth opportunities.

Qualifications

• 1 year of restaurant/retail experience
• 3 months shift lead experience preferred
• Excellent communication and leadership abilities
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years old

Responsibilities

• Execute KFC Connect Success Routine to ensure customer satisfaction
• Oversee Team Members and ensure task completion and appearance
• Maintain food safety, quality and accurate order fulfillment
• Provide regular feedback to RGM on performance
• Assist RGM with screening candidates and labor management
• Support training of Team Members and resolve conflicts

Skills

Leadership

Communication

Organizational skills

Job description

As a Shift Leader, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.

IS THIS YOU?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for another cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions KFC's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion and belonging
• Ensures teammates and customers enjoy a positive experience

WORK-HARD, PLAY-HARD:

• Competitive Pay
• Free meal each shift
• Bonus Eligible
• Tuition reimbursement and scholarship opportunities
• Flexible schedules- day, night and evening shifts
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401K plan with 6% match
• Health and Wellness programs
• PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!