Shift Supervisor

Planet Fitness; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading fitness organization where your role as a shift supervisor will make a significant impact on customer experiences. This exciting position involves training team members, ensuring top-notch service, and maintaining a clean and organized environment. You'll have the opportunity to lead by example, resolve customer issues, and contribute to a positive workplace culture. If you're passionate about fitness and customer service, this is the perfect chance to grow your career in a supportive and motivating environment. Be part of a mission that inspires and empowers others to lead healthier lives!

Qualifications

• Experience in customer service and team leadership.
• Ability to resolve customer issues and ensure satisfaction.

Responsibilities

• Assist the store manager in maintaining a positive environment.
• Supervise team members and ensure service standards are met.
• Promote safe work habits and report potential hazards.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Education

High School Diploma

Job description

The shift supervisor is responsible for assisting the store manager in maintaining a positive environment that provides fast, efficient, and friendly service, ensuring a Total Quality Experience for both customers and team members. The role involves training, customer service, product knowledge, encouraging safe work practices, and demonstrating commitment to our Guiding Principles and House Rules. This position directly supervises the barista and lead barista and acts as the manager on duty in the absence of the store and/or assistant manager.

Store Operations:

1. Maintains a clean, organized, and stocked environment; assists in the distribution of product shipments when necessary.
2. Performs all POS duties and front and back of house functions, including opening and closing procedures, and coordinates with the Corporate Office as needed.
3. Establishes effective and positive communication among all team members.
4. Assists the store manager in maintaining proper coverage and team member schedules to ensure customer service standards and adherence to meal and break policies.
5. Ensures all cash handling procedures are followed and is accountable for store funds during shifts.
6. Supports the store manager and assistant manager in planning and executing sales promotions effectively.
7. Provides guidance and sets an example for team members, ensuring Standard Operating Procedures are maintained and followed.
8. Ensures team members follow store policies and adhere to merchandising and cleanliness standards.
9. Promotes safe work habits, reports potential hazards, operational inconsistencies, and team member incidents, and conducts initial investigations into accidents to maintain a safe environment.

Service:

1. Serves as the role model for outstanding service and leads the service initiative during the shift.
2. Proactively resolves customer problems and ensures customer satisfaction in various situations.
3. Ensures team members provide fast, efficient, friendly, and personalized service, building rapport with customers by learning their names and preferences.
4. Responds proactively to prevent service issues, investigates and resolves customer incidents, and documents as necessary.
5. Monitors, coaches, and encourages team members to meet the company's service standards.

Compensation: $15.00 per hour

Join the Club

At Planet Fitness, we aim to enhance people’s lives with affordable, high-quality fitness experiences. We seek inspiring, motivated, and fun-loving team members to help us cultivate the Judgement Free Zone and shape our brand’s future. With over 2,000 locations worldwide, there are many opportunities to join our team and make a difference.

Our mission is to provide a tool that inspires and motivates members, helping them feel empowered. If you want to make a difference in a customer’s life, this is the place for you. Join us and be part of the Judgement Free Zone, where you can truly make an impact.

Find your perfect fit by searching for a club opportunity near you.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ. Each franchisee is responsible for complying with local, state, and federal employment laws.