Shift Supervisor

Kentucky Fried Chicken KFC; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k (company match)

Scholarship program

Leadership development

Paid training

Flexible schedule

Work‑life balance

Paid training

Flexible schedule

Job summary

A leading quick-service restaurant chain in Baltimore is seeking a Shift Supervisor to manage restaurant operations and ensure top-quality service. You will lead a dynamic team, aiming for excellence in customer relations and product delivery. Candidates must have a dependable work record and at least one year of supervisory experience. A positive work environment and growth opportunities are part of this role.

Qualifications

• Must be 18 years of age or older with reliable transportation.
• Dependable work record required.
• Minimum of 1 year customer service and supervisor experience.

Responsibilities

• Manage restaurant operations and ensure quality service.
• Lead the restaurant team with high customer service standards.
• Oversee guest experiences with friendly interactions.
• Oversee guest experiences with friendly interactions, cleanliness, and product quality.

Skills

Leadership

Customer service

Goal-oriented mindset

Fast-paced environment

Job description

Join to apply for the Shift Supervisor role at Kentucky Fried Chicken KFC.

Company Introduction

Mitra QSR is one of the largest KFC franchise organizations in the country. We are a high‑energy, fast‑moving company on a mission to become the top most profitable franchise organization in the quick‑service restaurant industry. While our company is made up of an extremely diverse group of individuals, the essential common trait that we all share is passion—for food, growth, and for helping one another. We believe that skills can be acquired, developed, and sharpened over time, but passion is a part of your DNA. With your passion, Mitra will supply the tools and training you need to achieve incredible success in our organization.

Job Summary

As a Shift Supervisor you will manage restaurant operations, product preparation, customer relations, team management, and ensure the highest quality of products and services are delivered to each customer every day.

Our Company Offers

• 401k (company match)
• Great culture and fun
• Scholarship program
• Leadership development
• Great hours of operation
• Work‑life balance
• Paid training
• Flexible schedule

Build Your Future Through Advancement Opportunities

• Assistant Unit Manager – continue to move up the ladder and become a manager with 6‑24 months of Shift Supervisor experience
• Restaurant General Manager – reach the top with 2‑4 years of Assistant Unit Manager experience
• Above Restaurant Leader – continue to advance and build your career by moving into a regional position

Role Expectations

• Foster a positive, friendly, and collaborative work environment
• Lead the restaurant team with high customer service standards to reach goals
• Drive achievement of restaurant success metrics in line with management objectives
• Oversee guest experiences with friendly interactions, cleanliness, and exceptional product quality

Skills and Qualifications

• Lead by example with high standards and a goal‑oriented mindset and take pride in all tasks
• Demonstrate an ownership mindset toward business results
• Thrive in fast‑paced environments and deeply value customer service, food quality and guest experience

Requirements

• Must be 18 years of age or older and have reliable transportation to and from work
• Dependable work record
• Must be able to pass a criminal background check and the ability to work alongside minors
• Minimum of 1‑year customer service and supervisor experience
• Authorized to work in the United States