Shift Operations Leader: Guest Experience & Sales

Little Caesars | PFLC, LLC; Gallatin (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations and ensure exceptional guest experiences during each shift in Gallatin, TN. You will supervise team members, execute brand standards, and drive sales while controlling costs and labor.

The role involves leading opening and closing tasks, training staff, enforcing safety procedures, and resolving guest concerns to ensure profitability and customer satisfaction.

Qualifications

• Customer service excellence and guest satisfaction as priority.
• Ability to lead a team and train staff on shift.
• Adherence to food safety and sanitation standards.

Responsibilities

• Serve customers with accurate, complete orders within time goals.
• Lead shift teams, assign tasks, provide feedback and training.
• Use huddle board to coordinate tasks and communicate goals.
• Understand personnel policies, labor laws and safety procedures.
• Ensure security procedures and cash handling on shift.
• Cover opening/closing duties and motivate staff to perform well.
• Resolve guest complaints and promote upselling.

Skills

Guest service

Team leadership

Food safety

Cash handling

Labor laws

Education

High school diploma

Tools

POS system

Job description

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations and ensure exceptional guest experiences during each shift in Gallatin, TN. You will supervise team members, execute brand standards, and drive sales while controlling costs and labor.

The role involves leading opening and closing tasks, training staff, enforcing safety procedures, and resolving guest concerns to ensure profitability and customer satisfaction.