Shift Lead & Guest Experience Champion

Little Caesars | PFLC, LLC; Lebanon (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations, guest experience, and profitability in a high-volume Tennessee store.

You will supervise crew, train teammates, ensure food safety, handle cash, and promote sales while maintaining brand standards. The role requires strong leadership, excellent customer service, and adherence to policy and safety procedures.

Qualifications

• Experience supervising fast-food teams or similar operations.
• Strong customer service focus with a drive to meet service goals.
• Familiarity with food safety standards and cash handling procedures.

Responsibilities

• Serves customers with complete orders within service time goals.
• Lead team on shifts, assign tasks, provide feedback and training.
• Use huddle board to position the team effectively.
• Know and follow personnel policies, labor laws and safety procedures.
• Ensure all security procedures are followed (opening/closing, cash handling).
• Assist with opening/closing duties and shift transitions.
• Deliver exceptional guest service and resolve complaints promptly.
• Supervise and delegate duties to team members during shifts.
• Maintain standards for product quality and operational cleanliness.
• Work the line as needed and support in-store promotions to drive sales.
• Enforce food safety practices and manage costs, waste, and cash on shift.
• Count drawers and follow daily cash handling procedures.
• Complete required e-learning modules as needed.

Skills

Team leadership

Customer service

Training

Food safety

Cash handling

Shift coordination

Problem solving

Job description

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations, guest experience, and profitability in a high-volume Tennessee store.

You will supervise crew, train teammates, ensure food safety, handle cash, and promote sales while maintaining brand standards. The role requires strong leadership, excellent customer service, and adherence to policy and safety procedures.